GCX-WFM EXAM REVISION PLAN & LATEST GCX-WFM QUESTIONS

GCX-WFM Exam Revision Plan & Latest GCX-WFM Questions

GCX-WFM Exam Revision Plan & Latest GCX-WFM Questions

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Tags: GCX-WFM Exam Revision Plan, Latest GCX-WFM Questions, Valid GCX-WFM Test Registration, GCX-WFM Test Papers, GCX-WFM Exam Quiz

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q71-Q76):

NEW QUESTION # 71
Which two components are configured in a service goal template?
(Choose two)
Response:

  • A. Call Volume Reports
  • B. Service Level
  • C. Forecast Editor
  • D. Average Handle Time

Answer: B,D


NEW QUESTION # 72
Choose the metrics available in service goal templates.
Response:

  • A. Average Speed of Answer
  • B. Average Handle Time
  • C. Offered
  • D. Abandonment Rate

Answer: A,D


NEW QUESTION # 73
Which of the following is a benefit of synchronizing time-off requests?
Response:

  • A. It updates activity codes
  • B. It modifies daily call volume predictions
  • C. It integrates time-off with agent adherence data
  • D. It ensures requests align with agent skill levels

Answer: C


NEW QUESTION # 74
In Genesys Cloud, what is the first step to approve a time-off request?
Response:

  • A. Adjust agent availability
  • B. Access the time-off requests page
  • C. Add a forecast modification
  • D. Synchronize with adherence settings

Answer: B


NEW QUESTION # 75
The forecast editor is used exclusively for viewing forecast data without any modifications.
Response:

  • A. False
  • B. True

Answer: A


NEW QUESTION # 76
......

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